The new features include:

• Auto-Installation for MS Vista users
Now MS Vista users can install actiTIME automatically without usual complications of step-by-step manual installation procedure.

• UTF-8 Support
Although actiTIME interfaces remain in English, users of the new version can enter data in other languages.

Actimind decided to implement these features basing on the actiTIME users’ requirements. While automatic installation for MS Vista OS is obviously one of the popular features, support of UTF-8 was chosen through the special survey among the users. In this survey the company offered users to choose between support of UTF-8 and support of MS SQL database. 53.8% of users who participated in the survey gave their votes for UTF-8.

In Actimind involving users in the decision making process is an important part of product development. Such approach derived from the principles of Open Mind in Action marketing campaign. Within this campaign actiTIME is being enhanced on the base of users feedback, which makes the product tailored to the real people’s needs.

About actiTIME

actiTIME is a free web-based timesheet for enhanced management and billing in small to mid-sized companies. It provides an intuitive way to register time-expenses, analyze employee performance and to prepare timesheets for billing the customers. actiTIME has become a time-tracking solution for more than 30 000 people from 5 000 companies all over the world.

The current version of actiTIME is available for free download at http://www.actitime.com/download.html

Actimind, Inc. is an international company which offers technologically advanced software development service. For more information please visit http://www.actimind.com

The planned new offering will enable BlackBerry smartphone users to take advantage of Wi-Fi networks in the office for voice calls. The solution enables users to switch from Wi-Fi to cellular networks, even in mid-call, allowing small to medium-sized business to reduce mobile airtime costs and be more productive.

Business users will be able to enjoy all the out-of-the-office conveniences of their BlackBerry smartphone – access to contacts, calls, applications and email anywhere – when they are in the office, but without the usually higher mobile airtime costs.

With features like a single voicemail box, the development will also eliminate the time wasted listening to and answering messages on multiple voicemails – making users easier to contact and potentially giving them quicker response times to customers and colleagues’ queries.

Users can choose to be contacted using just one number and, by incorporating BT’s One Plan Plus into BT Communications Complete, firms can make intra-company calls (including mobile calls) without incurring call-forwarding charges.

“The solution will enable the delivery of unified communications tools for small to medium-sized businesses, which previously only benefited larger firms,” said Bill Murphy, managing director, BT Business. “Technologies that better integrate key business processes, reduce costs and keep workers in touch with customers regardless of location, help firms to operate more effectively and to be in better shape for the upturn when it comes.”

“Small and medium-sized businesses have the same concerns as all of us – driving down costs and delivering a better customer experience. Unified communications can support those two objectives. The new service will bring together the strengths of all three companies – Cisco, BT and RIM – to deliver a great offer for companies of all sizes,” said Rick Moran, vice president of marketing, Cisco.

-ends-

About BT
BT is one of the world’s leading providers of communications solutions and services operating in 170 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to our customers for use at home, at work and on the move; broadband and internet products and services and converged fixed/mobile products and services. BT consists principally of four lines of business: BT Global Services, Openreach, BT Retail and BT Wholesale.

In the year ended 31 March 2009, BT Group’s revenue was £21,390 million.

British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York.

About BT Business
BT Business understands the challenges that businesses face in the current climate, and supports cost control, improved productivity and winning business through product collections including business broadband

In May 1996, the first commercial with customizable ringtones was released. The mobile phone is integrated with few preset songs. The ringtones come in MIDI format. On the other hand, the first mobile phone where the user can put in original tones rather than preset songs was released in September 1996. Because of this, the use of customized ringtones became popular to many individuals. It became very popular in Japan where it was first released to the market. Companies in Japan even published a mobile ringtone book in July 1998. This allowed users to integrate popular songs into their mobile phone. The book soled over 3.5 million copies.

On the other hand, the production and distribution of the first downloadable mobile ringtones was in Finland in the autumn of 1998. The users can utilize the product to fabricate monophonic ringtones with a mechanism that allows the users to send the ringtones to other users via SMS. Moreover, in November 1998, the same service in Finland was started in Japan.

Because many people are using mobile phones for communication, the service concept quickly spread in many areas in Europe and Asia. In addition, because the service is widely used by many individuals, it became a multi-billion dollar industry. After the success of the customizable monophonic ringtones, the truetones became popular. The service was first started in December 2002. The truetones usually come in audio format such as MP3, AAC, or WMA. Because most of the tones used are from popular pop songs, truetones became popular to many individuals especially the teens.

Because of the success of the ringtone market, different mobile companies use their own format of ringtone. Other mobile phone supports several types of ringtone format. On the other hand, there are mobile phones that can only support one or few format of ringtones.

Overall, the customizable ringtones became very popular to many mobile phone users. It started in Japan in 1996 wherein the tones are in MIDI format. Because of the popularity of the customizable ringtones, it is also distributed in Finland. Moreover, the use of customizable ringtones became popular in almost every country around the world. The ringtone market has become one of the largest industries.

The award was for the company that had delivered best value to customers in the current economic climate, and was judged on three criteria: most outstanding value; value that resonates with customers; and clear communication. Tesco Mobile beat off competition from Virgin Mobile, T-Mobile, Carphone Warehouse, Lebara Mobile, and Lycamobile who were all nominated in the category.

As well as a bigger range of products and in-store marketing, Tesco has offered promotions and deals that have taken the market by storm. In particular, the Pay As You Go deal that won the Mobile Industry Award was Tesco’s top-up £15, which was tripled to give £45 worth of credit. Similar top-up promotions turned £10 into £20, and £20 into £60.

The judges felt there was imagination behind the mobile phone deals, going beyond simply cutting prices. “For me, this is customer insight turned into a deal built around value,” said one judge. Another judge said: “It is so simple to understand, and especially with so many offers available, this is something that immediately pulls me in”.

The judges believed “triple your credit” was a simple concise, yet powerful tagline. “It is interesting that the attraction is the offer, rather than the price they are offering it at. That’s quite different in the current market,” said one judge.

The award win comes on the back of May’s announcement that Tesco Mobile topped the prestigious mobile satisfaction survey from Which? Magazine for the fourth year in a row, beating all other leading networks in the process.

A Tesco Telecoms spokesperson said: “This is an excellent achievement by the whole team, of which we should all be every proud. It goes to show what can happen when we put excellent customer insight together with fantastic execution.”

- ENDS -

EDITOR’S NOTES

About Tesco Mobile:
Tesco Mobile is a 50:50 joint venture between Tesco and O2. The company sells exclusively Tesco Mobile branded services in Tesco stores, online and through Tesco Direct, across the UK using O2’s technology and network. The service gives Tesco Mobile customers value, simplicity and choice, offering them simple, great value tariffs with rewards such as free credit, free sim cards and Clubcard points. Tesco Mobile has been voted as the number one mobile network for customer satisfaction by Which Magazine (May 09).

For further information please contact:
Joanna Kinloch
Tesco Mobile
Cirrus A
Shire Business Park
Welwyn Garden City
AL7 IAB
07770 435 943
www.tesco.com

When an online visitor clicks on the web callback widget and leaves his details (name, address, phone number etc.), the system immediately initiates a call back to the web-visitor with a screen pop containing the relevant details, and connects him/her to the call center. This is a more proactive method to reach out to potential customers.

A hassle-free online experience can be the deciding factor for customers. The most difficult issue is to convert website visitors into buyers. This, however, can easily be realized by adding the Web Callback functionality to your website. Customers feel privileged when they receive a call after inquiring for a product or service. Additionally, post-sales support using the Web Callback application saves businesses a lot of time and money.

Says Mr. Ankur Sharma of Drishti Soft Solutions- “Considering the growing importance of providing customers with the utmost level of service, it is indeed necessary to incorporate user friendly features, as this could bolster the business-customer relationship. With the growing popularity of a path breaking product like DACX Ameyo, we wanted to provide our customers with a unique tool to serve them better. We think it’s a good value proposition to our esteemed customers and prospects.”

The Web Callback application offers advanced features like day/night control, call forwarding, intelligent call routing, calendar integration, voice mail and statistical reports.

Enterprises can avail all these benefits as the DACX Ameyo Communications Suite has incorporated the Web Callback functionality to take your business to a higher level. The best thing about this application is that it can be tailor-made depending on the needs of the firms.

Web Callback application is especially beneficial for inbound processes and inbound sales. With intense competition, ability to provide unparalleled level of customer service becomes a differentiator. Therefore, it becomes imperative to merge the Internet Callback function. Management thinkers propose that this function can trigger conversion rates. Moreover, a customer centric approach can drastically change the face of businesses.

About Drishti ( www.drishti-soft.com )
Drishti is a leading provider of Contact Center Software

It has been observed that the ‘On-Floor’ time in a call center reduces from three weeks to less than a week when agents are trained on Drishti’s software. Technical training is an important aspect of call center operations. Not only is it a complex procedure, but also a time consuming affair. Customers, these days, expect call center agents to resolve their queries in the least possible time, yet in the best possible way. That is why the call center workforce must be adept at managing technology to facilitate higher First Call Resolution (FCR), more live connects and higher operational efficiencies.

For most of the call centers, retaining their agents is perhaps the biggest concern. High attrition rates in the call center industry create a space that is generally filled by housewives or fresh graduates. It is a fairly decent assumption that such recruits have inadequate tech know-how. Training costs for a new agent can sometimes be as much as five times higher than costs associated with re-training an experienced agent. Moreover, it has been found that it costs around three month’s agent’s salary to a call center if an agent leaves after being trained. Talking in larger terms, say a call center with 150 seats (attracting 30% attrition rate), the amount translates to Rs 2-3 million every year.

Orion Calltech wanted to provide a remedy to such training and attrition related issues. They wanted to address the aforementioned issues and provide a proposition to the call centers. “We were basically looking for simulation solution for live contact center environment. The problem was that since we are spread all over India and that PDS (Predictive Dialing System) entails detailed maintenance; gathering manpower (which is not out mainstay) was becoming cumbersome. Drishti, therefore, came up with a Localized IP-Contact Centre Simulation on a PDS model. That meant lower variables to maintain because all of our centers could access this resource without having the required technical know-how. Drishti has been very co-operative towards our unforeseen needs” said Manish Agarwal, Director, Orion Calltech.

Orion Calltech has over a hundred training centers spread across India. Such a vast training network commissioning Drishti’s technologies would enhance Drishti’s brand image in the BPO industry.

Training agents on IT enabled systems (i.e. ITes) is thus indispensable for call centers if they want to minimize cost and time. Training agents on Drishti’s software would ensure that they learn the ins and outs of ITes, thus eliminating the need to re-train agents. Hence, agents trained on Drishti’s software contribute to the overall productivity of the call center from day one. Comments Mr. Bishal Lachhiramaka, CEO, Drishti-Soft Solutions- “Agents being trained on DACX from a reputable institute like Orion Calltech shall benefit our clients and partners greatly”.

Drishti’s call center software DACX Ameyo offers holistic contact management capabilities for domestic as well as international call centers. Comments Mr. Sanjeev Kothari, Director, Orion Educare Pvt. Ltd.-”Drishti has provided us a very good solution, and mapped all our requirements through its innovative centralized contact center module. This would enable us to provide training on real call center applications

“At Drishti, we are working towards bringing a jaw-dropping price-performance proposition to contact centers and enterprise who need feature-rich and flexible IP-based technology infrastructure. Drishti offerings are aimed at becoming the de facto communication technology for contact centers and enterprises in rapidly-emerging countries. Our solutions not only solve our customer’s most ubiquitous problems, but also give them the ability to implement their innovative ideas in practice with an adaptable, flexible technology platform. TMCNet’s award recognizes Drishti’s efforts of creating and delivering world class communications solutions to enterprises.” says Ankur Sharma, Marketing Manager at Drishti.

DACX Ameyo™ has been created with the philosophy of empowering Contact Centers and Enterprises in the rapidly emerging countries to respond to their ever-changing business needs, while providing the ultimate experience to their esteemed customers. As Contact Centers and Enterprises evolve, organizations often need to go back to the drawing board when new process requirements emerge. With DACX Ameyo™, the migration effort will be seamless, and development, implementation and support costs shall be considerably mitigated. DACX Ameyo™ can be modeled according to the new requirements with its SOA and MDA based architecture – enabling rapid development of new capabilities and features in record time, and easy scalability with minimal investments.

“The comprehensive communications suite has been designed with a view to offer need-based business packages as per specific requirements of enterprises with processes and business models across different verticals. This approach empowers Contact Centers and Enterprises to extract the most from their technology while keeping their technology costs manageable. For instance, a voice only Call Center can go for a specific package, whereas a multi-media, distributed Contact Center can go for another. Both have an option of availing additional capabilities as their business demands evolve.” Says Sachin Bhatia, co-founder and VP, Business Development at Drishti.

DACX Ameyo™ ensures business availability for Contact Centers and Enterprises so that businesses are always accessible to their ecosystem comprising of customers, partners, vendors and departmental units. It is already powering communications for the world’s largest jewellery network, and one of India’s leading research and advisory-based stock broking house. Additionally, it is catering to the communication requirements of many contact centers in India, and other emerging countries.

The 2008 IP Contact Center Technology Pioneer Award recognizes companies that have created a groundbreaking, successful IP contact center product or service.

“Drishti-Soft Solutions has proven to our editorial team at Customer Interaction Solutions that DACX™ Ameyo™ is a groundbreaking IP contact center technology. DACX™ Ameyo™ has been designed with the needs of the contact center market in mind and the potential of IP behind it and deserves this significant honor,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. “With technology as the key to the success of any call center, it is my pleasure to recognize Drishti-Soft Solutions for bringing advanced, pioneering technologies to market while providing high quality and superior applications.”

The IP Contact Center Technology Pioneer Award winners will be highlighted in the July, 2008 issue of Customer Interaction Solutions magazine.

About Drishti-Soft Solutions Pvt. Ltd.
Drishti is a leading provider of Contact Center Software and Enterprise Communications Suite. Drishti offers Communications Technologies that empowers enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service).

With its comprehensive and adaptive communications solutions, Drishti powers customer service, telemarketing